1. The ticket must be purchased with the “refundable” option at the time of purchase.
  2. Refunds are available up to 24 hours before the start of the excursion.
  3. To request a refund, the customer must contact customer service via their customer account.
  4. Refunds are not available for cancellations made less than 24 hours before the start of the excursion.
  5. Refundable tickets can be changed free of charge up to 24 hours before the start of the excursion.
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